Frequently Asked Questions

What is your return policy?

Returns are accepted within 30 days of your date of purchase for orders placed on believediapers.com. Merchandise returns will only be accepted unopened in original packaging. Customer is responsible for all return shipping and handling fees. Once we receive your returned item(s), we will process your refund onto your original form of payment. Shipping and handling fees will not be refunded. Please allow 7-10 business days from receipt of your returned item(s) for your refund. All sales to Hawaii, Alaska and APO/FPO addresses are final. To initiate a return, please email us at hello@believediapers.com to notify us of your intended return. Please make sure to include your order number in the email. Send your returns to: Believe Diapers Returns, 400 W. 14th Street 3rd Floor, New York, NY 10014. Include your name and email address as it appears on your account, and your order number.

 

I have an account, but when I try to manage my subscriptions it says that no account is found?

First, ensure that you have an account set up to manage your subscriptions. Note that this is separate from your customer account.

To set up an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the Customer Login page).
3. Scroll down under Customer Login to Managing Subscriptions.
4. Click on Create Account to create an account to manage your subscriptions.

If you already have an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the My Account page).
3. Click on Manage Your Subscription to manage your subscriptions.

Once you've created an account to manage your subscriptions, you may easily change payment information, address and shipping information, products in your subscription, manage upcoming orders, see your order history, or cancel subscription.

If you are still having issues, please reach out to us at hello@believediapers.com for assistance.

 

How do I update the diaper size in my subscription?

First, ensure that you have an account set up to manage your subscriptions. Note that this is separate from your customer account.

To set up an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the Customer Login page).
3. Scroll down under Customer Login to Managing Subscriptions.
4. Click on Create Account to create an account to manage your subscriptions.

If you already have an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the My Account page).
3. Click on Manage Your Subscription to manage your subscriptions.

Then, to update the diaper size in your subscription:

• Scroll down to the subscription that you wish to make changes to and click on Products in my subscription.
• Click on Swap Product and select the new product variant that you'd like from the drop down menu.
• Click on Select Product and then OK the product swap.

If you are still having issues, please reach out to us at hello@believediapers.com for assistance.

 

How do I reschedule my upcoming shipment to an earlier or later date?

First, ensure that you have an account set up to manage your subscriptions. Note that this is separate from your customer account.

To set up an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the Customer Login page).
3. Scroll down under Customer Login to Managing Subscriptions.
4. Click on Create Account to create an account to manage your subscriptions.

If you already have an account to manage your subscriptions:

1. Go to believediapers.com
2. Click on the person icon in the upper right corner (this will take you to the My Account page).
3. Click on Manage Your Subscription to manage your subscriptions.

Then, to reschedule an upcoming shipment in your subscription:

• Scroll down to the subscription that you wish to make changes to and click on Manage upcoming orders.
• Click on Edit future order. Here you can enter a new next shipment date, and then choose 1. Only update next order dates, 2. Update all future orders based on selected dates, or 3. Pause future orders.
• Click on Save Changes.

If you are still having issues, please reach out to us at hello@believediapers.com for assistance.

  

I’ve noticed a lot of eco-friendly diaper companies do not provide a comprehensive list of materials used in their diapers. Would you be willing to do so?

Of course we’d be willing, we are proud of our ingredients! Here is everything that goes into making Believe Diaper.

• Bamboo fiber. This is the material that is going to be directly in contact with your baby’s skin, and we assure you that there have been no harmful chemical pesticides used to treat the bamboo.
• Fluff Pulp. TCF (Totally Chlorine Free) and made from U.S. virgin wood.
• Soft elastic leg and waistband. Holding everything in where it should stay!
• Nonwoven BASF. German technology provides advanced absorbency, resilience, strength and sterility.
• 3M Velcro tape.

 

I see a lot of disposable diapers, including yours, use something called SAP. What is it?

SAP, or super absorbent polymers, are particles that work as tiny little sponges that bond and hold onto large amounts of liquid when soaked in water. SAP is commonly used in diapers to help with moisture absorption. Believe Diapers uses a very high-quality type of SAP, which is totally safe and non-toxic, and we only use a minimal amount. 

 

Many diapers still contain petrochemicals and other potentially dangerous substances. I’m concerned because my baby has very sensitive skin. Would you still recommend Believe Diaper?

Yes! Believe Diaper is free of any harmful chemicals, preservatives and additives. Our diapers are made from bamboo, which is hypoallergenic, antimicrobial and odor resistant. They are guaranteed 100% chlorine free, contain no alcohol or preservatives, and are free of phthalates, latex, PVC, TBT and antioxidants.

 

Where are your diapers and wipes made?

Our diapers and wipes are made in China, the largest producer of bamboo in the world. We chose China because the farming of bamboo is strictly regulated to avoid over-harvesting.

 

Are Believe Wipes really just 100% bamboo and water?

Yes! Believe Wipes are simply 100% bamboo sheets and water. No fragrances, chemicals or any additives, so they are great not just for babies - but also for many everyday uses (great for make-up removal). Bamboo is naturally antimicrobial.

 

If you are still having issues, please reach out to us at hello@believediapers.com.